When dealing with dissatisfied buyers or sarcastic messages from potential buyers, exercise restraint and caution. Many successful businesses are known to offer great customer service.Take up the same high standards as an eBay owner. Be courteous and helpful as you resolve emerging issues from disgruntled customers. Remember, there cannot fail to be situations where an angry, disgruntled and unhappy person happens to cross your path. Avoid personalizing matters. Instead, strive to communicate with the customer in a professional manner in order to deal with all issues. Do your best to solve problems.
In a situation where the customer cannot be reasonably appeased, don’t argue. Instead, request eBay to intervene and resolve the matter. When contacting eBay, try to be professional. Do not hesitate to explain the point directly. It’s discreet, at this juncture, to avoid filing complaints and accusations against the customer. Most of the time this strategy works really well, and you are likely to emerge the winner. If, against your expectations, things do not go your way, just accept this as reality and move on.